If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!! Please include a picture of the damage and your order number. There are several ways you can send an item back to the seller. 1997 - 2003 Ford F150 - Selling/ recycling Catalytic converters - A They are not allowed to mention a case in feedback. Why was my refund less than the amount I paid? Love seeing what you guys findVery cool find on the stilts! When using your own carrier, make sure to upload the label and tracking details to the buyers return request. Returns will not be accepted without prior authorization. Look at the metal bent in! We can bypass any company's customer service, draft a refund demand letter, or initiate a chargeback process in your stead. If the Buyer decides to Reject the item, the Buyer is responsible for covering the cost of shipping. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Many eBay sellers do not understand that No Returns does not mean No Refunds. Returns | eBay.com.au I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. First response from me is always "Return for refund". Select View return details. 4 min article. eBay Item Damaged in ShippingWhat Should You Do? - DoNotPay If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. Photographs show that you have lived. -Unknown. Expand. 'Sitting duck' eBay sellers take a stand against the - the Guardian To contact us: Click Help & Contact at the top of most pages. the Transaction Details page may have the requested insurance information. Item Return - Who pays return shipping? - The eBay Canada Community When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. Send the order back. For more details, please see our Condition of returned items policy. I would love to hear from others that have been on both sides of a case such as mine. From the dropdown menu, select Send refund. We'll automatically close a return request if there's been no activity. The item is still new and sealed and the buyer demands a full refund and the reason is their own personal opinion on the damage. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request, manually add tracking details to the return, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. However, we're here to help. One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. Thats not even the best part! you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted. Refund on an item damaged in shipping. - Etsy Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. I'm more irked than upset about this basically because there isno provision for flexibility. Find the item in Returns and cancelled orders. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. Again, it comes down to a gut instinct. For items that have a total cost of $750 or more, signature confirmation is required. Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? Why Did My Package Go Farther Away, USPS? But I do tend to set high standards for sellers based on the way I behave as a seller which is a good way to set myself up for disappointment. 12-13-2016, 04:56 PM. POCKETKING. Learning to use the forums. Join Date Look at the metal bent in! If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. Saiba mais sobre a Autenticidade garantida do eBay. Why on earth would you want anyone to spend money sending it back to you? This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund. Ebay says "no refunds" does not apply unless the item is damaged by the carrier. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. For more information, see our Condition of returned items policy. To ensure there are no delays with your return, provide the necessary customs information to the buyer. Bumper may require modification if your vehicle has a tow bar fitted. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. Its important to request the refund within a timely manner. Voc poder devolver o item se o vendedor aceitar devolues, mas, como o produto no est mais no mesmo estado o qual foi entregue, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Your email address will not be published. The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. If they deny it, escalate it to eBay and they will more than likely rule in your favor. Most sellers refund as soon as they get the item back. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. Individual policies will vary from shop to shop. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Why would the buyer be liable for return shipping if damaged by the carrier? I'm already prepared to take the loss, so if I get the refund, it'll be a bonus. I shipped an item and it was damaged in shipping. INAD returns are paid for by the seller. A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. Return an item for a refund. The good news isyou dont need to explore all this yourself! This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. . Since we are in Canada they figured they could rip us off by sending a broken item that would cost more to ship back tracked that the item itself. I hope to here from EBAY and or the Community to help me make the right decisions. If you copy and paste the tracking number into usps.com it will tell you under product information if it was insured or not. Hopefully this isn't a seller in China. You've been a member since 2010 and you've logged dozens of transactions. When youre responsible for return shipping, you can choose from a number of options in the return request form. To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! eBay Protects You When you sell on eBay, youre protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. Of if a situation arose where it needed to be returned to me, I would send them the postage. The item I purchased was hard to find and, against my better judgment, I bought froma seller who has thousands and thousands of sales each year. 3 Send it back For most returns, you can simply print a return postage label, pack the item and send it. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. No, this seller is not in China . he's American. At your discretion, you could offer (on a case by case basis) to pay for half the shipping. Returns, missing items, and refunds for buyers | eBay Condition of returned items policy | eBay Yes, it's that simple! Disclaimer. I sell on many platforms, and have been selling on ebay for over 15 years. The following day i found out that the buyer didn't like my suggestion and opened a case for refund. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. Enter the desired refund amount, and select Send refund. You must have gotten just the right customer service rep at just the right time to have had no problems. Hi Lyn, I am sorry you feel this way. Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. Quando os compradores no cumprem esses padres, tomamos medidas em relao a eles e protegemos nossos vendedores. Why should a buyer be out anything because they got something broken? Refunds, Returns, and Exchanges for Sellers Etsy is a venue made up of independent sellers who run their own shops. I grew up in Central Florida and have lived here my whole life. Our app can prove handy in a variety of other situations, such as: Visit our learning center for a full range of our services. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Return shipping for buyers | eBay Paypal refunded us in full including the shipping. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Are eBay returns free? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. You'll need to send it back within 10 business days, using tracked postage. You can still close it if things are resolved. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. Returns & Refunds | eBay If you've changed your mind and no longer want to return your item, it's easy to cancel your request. If you look at the other side, a lot of sellers get scammed with the item is damaged and I want a refund, or partial or. Who is responsible for return shipping costs? - Help Center Home Returns? Who Pays? - Sell on Amazon - Amazon Seller Forums Here are some of the most common ways eBay sellers are scammed. This may take a few days. If you used PayPal or eBay shipping to purchase and print the shipping label, log in to your PayPal account and click on the USPS payment's "Details" link. So CALL eBay when something like this happens. Enter the tracking number. The company wants you to start by contacting your seller (select the. Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. Sellerswho automatically presume the buyer is trying to get something for nothing . well I have a problem with this. We use cookies to ensure that we give you the best experience on our website. Lord of The Rings Return of The King Gollum Talking Action Figure * Box It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. The seller will also pay for return shipping. Subscribe to DoNotPay and some great tips for reporting other issues to couriers and requesting refunds the easy way. Check the seller's return policy in the listing to see who is responsible for return shipping costs. And the fact that people like myself willnever make another purchaseis of little consequence to them. If youprefer, you can provide the buyer with another method of returning the item. However, it already is quite flat. Then to top it all off she left negative feedback calling me a liar. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. When the seller accepts your return, you'll receive an email to your Messages with the subject "Send the item back". Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. If you select Other, enter the carrier name. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. Item damaged in shipping - PayPal Community It doesn't count against your ratings but it doesn't look good when potential buyers see this. Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. The following items arent eligible for refund: Its prohibited to seek multiple solutions for the same issue and request your cash back more than once, The issue must be reported within the acceptable time frame, You have 30 calendar days from the estimated delivery date to inform the seller about the incident and discuss refund options, Pick the courier with which you are experiencing the issue, Provide more details about your package and shipment. For packages that have been shipped by Priority Mail (or Priority Mail International), Global Express, or Click-N-Ship labels, the USPS will offer a full refund if the package is delivered late. Heres how you can let the buyer know about the label from the View return details section: Offer to send funds for the return shipping cost. Grab our Beginners Guide to Selling on eBay to help you get started the right way. O comprador dever devolver o item no mesmo estado em que foi recebido, incluindo todos os componentes presentes na embalagem original. Why should a buyer be out anything because they got something broken? All sellers need a filter to keep the "stories" out. You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way. Who pays for return shipping? ~Sandy 0 Kudos Login to Reply or Kudo Options "Birth certificates show that you were born. Each year they make it more and more difficult for sellers, especially dealing with problem returns. To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. Birth certificates show that you were born. Returns and GSP. I called Ebay and got no where. To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. 05-11-2014 We called eBay (BIG KEY! Buyer pays for return shipping? - The eBay Community Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. A similar issue happened to us recently. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. We do not give refunds and this buyer did not read the terms. To request a return, select the item you want to send back from your recent purchases above, or use the button below. Many eBay sellers accept returns if you've changed your mind. Tips for returns If the buyer decided the item was fine, but not what he hoped (Buyer Remorse), he pays for return shipping. Ebay Returns Who Pays Shipping - BikeHike So sorry to hear that Donna! Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. He returned the item because it didnt work when he received it. So the buyer gets 6.50 from eBay. They can then print the label and use it to send the item back to you. What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. Heres how you can do it: Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. You can offer returns on individual or all items and distinguish between domestic and international return policies. The best and quickest way to file a return request for the faulty item is through your eBay purchase history. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! By the way, I notice you have four Neutrals in six months (which I think is a lot). As a seller, I know when I'm being ripped off or when someone is being truthful. We have a buyer who says the way we packed the item damaged it. first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. Jen in Indiana. 4. If you're responsible for return shipping and using an eBay label, we'll deduct the cost of the label from your refund. Do You Charge Return Shipping on Damaged Items? If the seller receives payment but has not shipped the item, then there is no return shipping cost. Exciting News! And keep calling back if needed! If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Return postage for buyers | eBay free shipping Browse 1993-2011 Ford Ranger pickup truck repair panels and replacement body parts. Can I refuse to give a refund on eBay? Who pays return shipping on PayPal? How To Write a Return Policy (+ Free Template) (2023) - Shopify 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. Find many great new & used options and get the best deals for Lord of The Rings Return of The King Gollum Talking Action Figure * Box Damaged* at the best online prices at eBay! Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping. When you use an eBay label, tracking is automatically included. ), know that eBay should have your back. But I trust my judgment and I'm hardly ever wrong. The stilts were a pretty great find! eBay Item Returned Damaged? Here's What You Should Do - Flea Market Flipper eBay eBay has a money back guarantee for when purchased items fail to arrive or even aren't as originally described. I wasnt even expecting them to put the money back in my account right then. , Most single items can be wrapped with 3 of padding in a single box. I dont accept returns, why do I have to pay for a return postage label? After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. on Message 3of 4 latest reply 3 Helpful No matter which type of return policy a seller chooses, however, a buyer is always entitled to a return if the item arrives damaged, is faulty or does not match the listing description. HP Pavilion 500 AMD A10 - 12GB RAM - 1TB Storage How many feedback do you have?