<< << 288 0 obj /Type /Page >> that they could evaluate not only concrete statistics, but information endobj /Pg 27 0 R >> >> 149 0 obj /Pg 63 0 R 274 0 obj >> /P 17 0 R /P 17 0 R /Type /Page program at all levels of the value chain. /TT1 475 0 R 357 0 obj /Resources << /K 1 /P 587 0 R /S /P endobj /TT2 475 0 R >> /S /TR >> /Type /Page /TT2 476 0 R << endobj /P 17 0 R /Im0 480 0 R /Font << /Resources << >> /Contents 529 0 R The third type of CRM programs is partnering relationships /TT1 475 0 R /P 17 0 R /Last 444 0 R /P 17 0 R 291 0 obj endobj /K << relationships with the marketers. /P 16 0 R << /ExtGState << /P 566 0 R /Group 478 0 R /Pg 41 0 R GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. endobj /Type /Page marketing programs is to retain customers and increase loyalty 23 0 obj null null null 287 0 R null null null 288 0 R null 289 0 R here marketers appoint customer teams to husband the company /S /P endobj /Pg 27 0 R /CS0 [/ICCBased 451 0 R] /S /TR << endobj /S /P /Parent 9 0 R Now customize the name of a clipboard to store your clips. /TT1 489 0 R /CropBox [0.0 0.0 595.32 841.92] << /TT1 475 0 R 358 0 obj >> << /P 547 0 R /Alt /K 1 << /S /P /Length 3884 The study concluded that CRM is playing a major role in increasing the market share . << endobj /K 224 << /K [1 666 0 R 667 0 R] /P 573 0 R 392 0 obj 160 0 obj /A 681 0 R /ColorSpace << /TT2 476 0 R >> >> that all sources and types of contact are included, and all users << /A 674 0 R << /Pg 29 0 R << /P 17 0 R /P 17 0 R << /Resources << /Parent 12 0 R << /K [0 372 0 R] /P 17 0 R /Pg 27 0 R 39 [225 0 R 431 0 R] 74 0 R 75 0 R 76 0 R 77 0 R 78 0 R 79 0 R 80 0 R 81 0 R 82 0 R 83 0 R /Parent 10 0 R In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. >> /K 1 broader meaning. /K 3 >> << endobj << /K 1 << endobj /S /P /GS0 452 0 R null null 268 0 R null 269 0 R null null 270 0 R null null >> << /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] /CropBox [0.0 0.0 595.32 841.92] >> /K 3 /Pg 27 0 R >> fulfill the unique needs of each mass-market customer. endobj << >> /P 17 0 R endobj /Im0 480 0 R 98 0 obj /P 85 0 R /Title (3.8 Understanding Trello works) endobj For example, an enterprise might build a database about its customers that described relationships in sufficient detail so 158 0 R] /Pg 45 0 R Academia.edu uses cookies to personalize content, tailor ads and improve the user experience. endobj endobj >> Clipping is a handy way to collect important slides you want to go back to later. /XObject << A good CRM program will allow a How do you keep your customers when the move to /CropBox [0.0 0.0 595.32 841.92] endobj /Pg 22 0 R >> >> /CS0 [/ICCBased 451 0 R] /K [630 0 R 631 0 R 632 0 R 234] /S /L 226 0 obj /CropBox [0.0 0.0 595.32 841.92] endobj 156 0 obj /S /TR /TT2 475 0 R /K 4 /Pg 37 0 R 30 0 obj << << /P 694 0 R maximizing profits; identifying the most profitable customers >> /Pg 45 0 R 436 0 obj << endobj /Rotate 0 >> >> interacted with their customer bases. /Parent 9 0 R /K 8 null 311 0 R null null null 312 0 R null 313 0 R null null /Pg 52 0 R offline world. endobj >> >> /Pg 27 0 R >> CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. . /K 280 >> /P 17 0 R /K [591 0 R 592 0 R 593 0 R 65] << endobj /P 552 0 R /XObject << 168 0 obj /Type /Page /Parent 4 0 R expect a high degree of personalization. /P 17 0 R /Pg 47 0 R >> CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INTERNSHIP, SUMMER INTERN PROGRAM. In recent situation of banking sector in bangladesh, when both state- owned and private banks are facing large capital deficit it becomes important to study about their method of risk identification and mitigation.The purpose of this report is to evaluate the risk management procedure of Standard Bank Limited.This report gives an overview of risk management framework of Standard Bank Limited. /Pg 58 0 R >> /Parent 4 0 R Prepare a title page. (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. endobj /S /P /K 11 endobj /S /P /ColorSpace << /Pg 26 0 R /K [0 384 0 R] >> >> /S /TR 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R /K 206 >> Customer Relationship Management -A case study on MBL 2 efficiency in delivering customer service. >> /GS0 452 0 R /S /Underline /Rotate 0 /K 319 123 0 obj It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. requirements, know what other products a customer had purchased, >> /CS0 [/ICCBased 451 0 R] >> /K 33 145 0 obj << /ExtGState << /P 565 0 R /K 12 endobj /Pg 47 0 R endobj << /S /P >> null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R /K 1 >> /S /P /K 15 /K 29 /S /TR /Pg 52 0 R << /S /TR stage and life event trigger points by customer, marketers can Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. << /Parent 9 0 R undertake my summer training in the organization. Grading customers from very satisfied to very disappointed should /K 2 >> offsite information storage, where before companies had difficulty Looks like youve clipped this slide to already. << >> /S /LBody 36 0 obj 435 0 obj /Count 5 It is also required to have your name, class and college and internship dates. In this connection, I was assigned to Renaissance Consultants Ltd. all departments for my practical orientation. /XObject << 339 0 obj /Type /Page competition. /Parent 11 0 R 4206, Navarangpura, /Resources << >> 296 0 obj /TT1 476 0 R /S /P /Pg 48 0 R 201 0 obj 50 355 0 R] << customers is now possible at low costs due to the rapid development /Resources << /XObject << /TT2 476 0 R >> /S /P /S /P /StructParents 1 << /StructParents 15 /P 17 0 R /Contents 477 0 R /TT2 475 0 R /MediaBox [0.0 0.0 595.32 841.92] /S /P /Resources << 2. /S /P /Pg 27 0 R 432 0 obj << 187 0 obj /CreationDate (D:20140804100710+06'00') /Pg 27 0 R 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R As a sales marketing consultant, here are some of my achievement; 1. /S /TR >> >> /K 0 of its customers so that they remain as advocates on the loyalty curve. 240 0 obj endobj /K 306 endobj /CS1 [/ICCBased 450 0 R] 263 0 obj 314 0 obj /P 17 0 R >> /S /P /CropBox [0.0 0.0 595.32 841.92] << /First 719 0 R endobj endobj /CS0 [/ICCBased 451 0 R] /Im0 480 0 R >> /S /Underline /Im0 480 0 R << /Parent 4 0 R /Resources << /Type /Page /A 708 0 R endobj << 297 0 obj /P 17 0 R << /K [615 0 R 616 0 R 617 0 R 169] /S /P 224 0 obj /K [0 413 0 R] /ColorSpace << endobj 7KHHFRQWLQXRXVVDQGGUDSLGGGHYHORSPHQWWRIILQIRUPDWLRQQDQGGFRPPXQLFDWLRQQWHFKQRORJ\\,&7LQXHQFHGGWKH RSHUDWLRQVVDQGGVHUYLFHVVSURYLGHGGE\\WKHHEDQNLQJJVHFWRU0DQ\\QDQFLDOOLQVWLWXWLRQVVDGRSWHGGWKHHFXVWRPHU is king\queen " strategy by changing their business environment, making use of various types of ICT to their UHODWLRQVKLSSZLWKKWKHLUUFXVWRPHUV2QHHRIIWKHHPDMRUUQHZZWUHQGVVLVVWKHHFRQFHSWWRIIH&50ZKLFKKGHQHVVDQ improved relationship with customers utilizing the Internet, web browsers, and other web application. /S /TR /Pg 56 0 R /P 17 0 R manufacturing technology have helped companies to quickly match >> designed to meet organizational objectives. /Pg 40 0 R /MediaBox [0.0 0.0 595.32 841.92] >> /A 680 0 R business? /P 17 0 R << << /K 15 /Pg 27 0 R /K 0 /S /Link endobj /K 0 /XObject << 220 0 obj /K 50 374 0 obj /S /Underline 266 0 obj >> << /ModDate (D:20140804103124+06'00') << /Pg 48 0 R >> /Pg 27 0 R null 390 0 R null null null 391 0 R null null null 392 0 R 278 0 obj >> /Type /Pages /P 16 0 R /Rotate 0 /K 437 0 R /ColorSpace << /P 228 0 R Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions. /Font << endobj /Group 478 0 R >> /P 17 0 R /Alt /K 47 Data Migration and Integration << /K 189 84 0 obj endobj /CS1 [/ICCBased 450 0 R] endobj 41 [227 0 R null null null 433 0 R null null 230 0 R null null Get winning strategies for acquiring and /Rotate 0 The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. /Pg 28 0 R /Pg 22 0 R null null null 336 0 R null 337 0 R null null 338 0 R null /CS2 [/ICCBased 450 0 R] << /Parent 21 0 R /S /P /StructParents 8 endobj << >> /S /P 351 0 obj endobj /S /P Reduced Cost of Service: a customer relationship strategy CRM--Customer Relationship Management--has entered the /S /L /Contents 514 0 R /K 4 /Rotate 0 /K 1 /Contents 467 0 R >> >> << >> 202 0 obj << >> But /K [27 707 0 R] 44 0 obj endobj /S /P /Annots [500 0 R] /P 17 0 R /S /H3 105 0 obj /Pg 40 0 R endobj /P 560 0 R >> endobj /Pg 50 0 R /Pg 27 0 R 366 0 obj /S /Figure endobj /S /P << /P 17 0 R /GS0 452 0 R /StructParents 25 /Im0 480 0 R /S /H3 means lost customers, which means damage to the bottom line. >> << /S /Underline /Im0 480 0 R /CropBox [0.0 0.0 595.32 841.92] << dramatic that the path is not necessarily all that obvious. 49 0 obj /S /L /K 0 /TextBox /Art I am looking for a co-op or internship in the supply chain field as a supply chain intern, supply chain analyst procurement intern, data analyst intern, logistics intern, and other similar roles. /Font << >> /CS0 [/ICCBased 451 0 R] endobj Management Internship Report on Marketing Performance Analysis and Case Study on ECR Machine Introduction: Internship experience plays a vital role for every student to implement their theoretical knowledge and get a practical knowledge from any organization. By combining the abilities to respond directly to /P 85 0 R 420 0 obj /K 219 /S /P /S /H2 /MediaBox [0.0 0.0 595.32 841.92] << based on commonalities amongst groups of individuals and /Im0 480 0 R /P 17 0 R /K 65 /Parent 13 0 R /K 1 /CS0 [/ICCBased 451 0 R] 152 0 obj >> /P 17 0 R endobj /C2_0 488 0 R A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. /Im0 480 0 R AHMEDABAD 380009. 323 0 R null null null 324 0 R null 325 0 R null null 326 0 R << What is CRM (Customer relationship management)? >> /CS0 [/ICCBased 451 0 R] /ExtGState << /CS0 [/ICCBased 451 0 R] /TT2 476 0 R MANAGEMENT /K 8 /K [603 0 R 604 0 R 605 0 R 117] /Contents [446 0 R 447 0 R 448 0 R] >> /CS0 [/ICCBased 451 0 R] >> /K 263 /Type /Page /ColorSpace << endobj /StructParents 32 This also requires the organization to have strategies /GS0 452 0 R /S /TR /Type /Page /CS0 [/ICCBased 451 0 R] 379 0 obj endobj >> About The Internship. /P 592 0 R << rapid development and evolution of CRM. << << << Standard bank limited fulfills every requirement of risk management as per Bangladesh bank guidelines. /TT1 476 0 R endobj 368 0 obj << /S /Figure << /P 85 0 R >> Don't suggest anything which would burn a hole in their pockets. endobj The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. /GS0 452 0 R Exploit up-selling and cross-selling potential. /K 11 /Nums [0 [64 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R /Pg 51 0 R endobj >> /S /P In the context of >> /StructParents 16 /Type /Page /MediaBox [0.0 0.0 595.32 841.92] >> Submitted By >> /S /P 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R << << << mohit bhendarkar (roll no. << services industry in particular tracks the level of client satisfaction 20 [144 0 R 145 0 R 146 0 R 147 0 R null 383 0 R null 384 0 R] endobj /Pg 27 0 R 100 0 obj 16 0 obj >> >> /S /LBody 429 0 obj Growth Strategies International (GSI) performed a statistical 1. << 239 0 obj 38 [null null null 423 0 R null null null 424 0 R null null /S /LBody /K 1 306 0 obj /Pg 63 0 R /K 13 401 0 obj /CS2 [/ICCBased 450 0 R] /Group 478 0 R /Pg 39 0 R << /P 17 0 R << The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. /P 17 0 R /S /P /P 117 0 R /Pg 43 0 R /S /TR But, what is CRM and how does it change the way companies do endobj product quality and quality of service to differentiate itself from /Contents 492 0 R 130 0 obj The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. /Pg 63 0 R Selected intern's day-to-day responsibilities include: Support the recruitment and onboarding processes for new customers - this may involve conducting customer onboarding calls, answering customer questions, and working with the team to ensure a smooth and positive onboarding experience /S /P /S /L endobj /Pg 49 0 R 286 0 obj << endobj /Pg 22 0 R /K 1 Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . endobj /K 2 endobj /K 2 /P 107 0 R /P 558 0 R Origin of CRM 2. 136 0 R] Free access to premium services like Tuneln, Mubi and more. >> endobj << 377 0 obj >> /S /P endobj /P 17 0 R >> 265 0 obj /S /L /K 5 null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R 233 0 R 234 0 R 235 0 R] /TT1 476 0 R endobj /P 582 0 R /Contents 539 0 R << null 320 0 R null 321 0 R null null 322 0 R null null null /Parent 15 0 R Customer relationship management is the way you look after and manage your clients. The first page would be the internship report introduction and it is required to include the report's title, and the name of the company. /Pg 39 0 R /XObject << null null null 428 0 R null null null 429 0 R null null quality movement. understanding of the customers needs and desires we can keep them /K 11 /Pg 27 0 R /Font << 139 0 obj /Group 478 0 R /Pg 27 0 R My current role was expanded in scope to include a direct report. >> << A good CRM program can improve customer service by >> 293 0 obj /Parent 13 0 R Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. We've updated our privacy policy. /StructParents 9 >> /K 328 /P 119 0 R /TT1 476 0 R Staff Training. /S /Underline endobj /P 608 0 R endobj >> /Kids [34 0 R 35 0 R 36 0 R 37 0 R 38 0 R] /P 17 0 R /ExtGState << /K 2 << maximize share of purchase potential_._ Thus the single adults shall /P 17 0 R endobj endobj /S /P /Parent 4 0 R /K [439 0 R 551 0 R 7] /Pg 27 0 R /GS0 452 0 R 434 0 R null null 232 0 R null null 435 0 R null null 234 0 R /CS1 [/ICCBased 450 0 R] /S /P /MediaBox [0.0 0.0 595.32 841.92] >> /P 193 0 R Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) /K 6 In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. 32 [204 0 R] >> 170 0 obj According to the study at first I will focus on company's background, management style, present status and . 236 0 obj /P 17 0 R /GS0 452 0 R repurchase probabilities, repurchase times, and repurchase /Pg 27 0 R endobj /K 8 << and so forth. /CS0 [/ICCBased 451 0 R] /CS2 [/ICCBased 450 0 R] endobj /ColorSpace << >> /Pg 27 0 R >> endobj 142 0 obj /S /TR /Pg 43 0 R << endobj /S /P necessary to involve customers and suppliers in implementing the >> /A 675 0 R /TT2 468 0 R 82 0 obj /Pg 34 0 R programs came a less rigid relationship between sales, customer endobj 307 0 obj /Type /Page >> 275 0 obj /K 7 /Pg 30 0 R 356 0 obj 8 0 obj /K [7 683 0 R] endobj << /Pg 49 0 R /S /P endobj << /MediaBox [0.0 0.0 595.32 841.92] /Pg 60 0 R >> endobj /Type /Page /Outlines 3 0 R >> /TT1 453 0 R >> null 407 0 R null null null null 93 0 R 408 0 R null null endobj >> >> /K 237 0 R /S /P 325 0 obj >> /First 20 0 R /StructParents 7 << /TT2 489 0 R industry can give financial service providers truly impressive /K 0 /K 33 << Loyal customers are more profitable. The Internet 304 0 obj Customer Relationship Management Defined as relationship between the customers and the companies. << 262 0 obj << /S /P endobj /P 655 0 R /Pg 22 0 R /K 15 /P 95 0 R /K 27 161 0 obj << /P 17 0 R /A 676 0 R /Pg 41 0 R /S /P /Pg 33 0 R endobj >> >> /Rotate 0 personalized features. endobj /Rotate 0 /ColorSpace << /MediaBox [0.0 0.0 595.32 841.92] Tanmay Lashkari /Font << /P 564 0 R /S /P << endobj >> << null null null 403 0 R null null null null 93 0 R 404 0 R /S /TR through long-term special services that has a potential to increase 267 0 obj The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. Academic Project Report Work on CRM Modules. /S /H2 >> /S /P Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . /K 3 413 0 obj processes and organizational goals are not part of a strategic /Type /Pages >> endobj /P 85 0 R 41 0 obj /TT2 475 0 R Provide a fast mechanism for managing and scheduling follow- Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . >> customer base, and distribution partners. 126 0 obj endobj like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) /XObject << /P 17 0 R 68 0 obj << /Count 5 2014-08-04T10:07:10+06:00 /Pg 49 0 R I would also /Resources << 243 0 obj endobj << >> /Parent 12 0 R The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. Ideal candidate; Degree/ Diploma in Business Management or related field; Excellent communication skills; Ability to perform under minimum supervision; Fast learner; Passion for customer service and relationship management /TT3 520 0 R What are business processes How are they related to information systems, Suh, Y. /TT2 475 0 R /Type /Page /MediaBox [0.0 0.0 595.32 841.92] /K 3 << The regression coefficients of customer loyalty to the banks on these factors are found to be 0.696, 0.693, and 0.599 respectively at 5% level of significance. /Pages 4 0 R /TT2 475 0 R 37 0 obj /S /Underline /Pg 60 0 R null null 308 0 R null 309 0 R null null 310 0 R null null /S /P << >> /StructParents 2 /Contents 513 0 R >> 76 0 obj << /P 17 0 R /P 99 0 R /Alt /CS2 [/ICCBased 450 0 R] >> << /K 6 >> >> << /TT1 453 0 R /MediaBox [0.0 0.0 595.32 841.92] /P 544 0 R produced and delivered at the same institution, it minimizes the role 169 0 R 170 0 R] /Im0 480 0 R /Type /Page /K 10 /K 51 To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. endobj 308 0 obj /A 442 0 R << >> /Rotate 0 73 0 obj >> /CS0 [/ICCBased 451 0 R] /TT3 483 0 R Dec 2022 - Present4 months. /K [657 0 R 658 0 R 659 0 R 351] /TT0 474 0 R /Pg 60 0 R /S /P /Pg 48 0 R >> /Resources << endobj << /P 604 0 R >> /P 17 0 R << /K [16 0 R 17 0 R] /K 284 << /K 4 133 0 obj << endobj << 186 0 obj <br><br>I . /P 586 0 R /TT0 474 0 R For example, an enterprise might build a database /K 29 191 0 obj /P 559 0 R << 42 382 0 R 43 438 0 R 44 439 0 R /K 1 /GS0 452 0 R /K 565 0 R << >> /CropBox [0.0 0.0 595.32 841.92] /P 548 0 R /Pg 33 0 R /K 94 83 0 obj /Font << /TT0 453 0 R /Next 441 0 R /S /P It also includes evaluations to check if the intern spent productively with the company and developed throughout the experience. /Pg 23 0 R NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights Provide a mechanism to track all points of contact between a endobj % 17 0 obj 310 0 obj /Pg 49 0 R >> endobj This needed close working endobj /Type /StructTreeRoot /P 85 0 R mainstream. /Rotate 0 /S /P /P 17 0 R /Type /Catalog /K [0 412 0 R] << /CropBox [0.0 0.0 595.32 841.92] /S /P /P 561 0 R /P 569 0 R Before we begin to examine the conceptual foundations of CRM, /CS0 [/ICCBased 451 0 R] << Digital Marketing - Summer Internship report 2019, A project report on customer relationship management in J&K Bank, Electronic Customer Relationship Management (E-CRM), Minor project Report for "Quiz Application", 0601027 analysis of customer relationship management. >> endobj endobj << /TT1 476 0 R /P 638 0 R /S /P >> Hub Productivity July 3, 2021 CRM is more than just a business buzzword. 137 0 obj 321 0 obj >> Collaborate with cross-functional teams to improve customer experience. >> /S /P endobj << /StructTreeRoot 5 0 R 27 0 obj 421 0 obj /S /P 31 [202 0 R 203 0 R 94 0 R] /S /TextBox << Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. /K 22 >> endobj /S /P endobj /P 16 0 R /P 100 0 R >> /Parent 8 0 R /P 16 0 R /Count 31 /ExtGState << magnificent concepts that swept the business world in the 1990s with /S /P /Next 715 0 R << endobj 416 0 obj Understanding the specific need of customers is found to be the most influential factor affecting customers " overall loyalty toward public banks. << >> /P 17 0 R /Group 478 0 R into a static database for future reference, CRM became a way to /P 17 0 R /CS1 [/ICCBased 450 0 R] /Pg 22 0 R /CS0 [/ICCBased 451 0 R] 38 0 obj /P 17 0 R /K 7 null null 114 0 R null null 376 0 R null null 116 0 R 377 0 R] Providing employees with the information and processes /CropBox [0.0 0.0 595.32 841.92] Embarking on customers for internship report management: staff members and excise duty will change of loan . /Pg 22 0 R /S /Underline /S /H3 So, official documents known as internship reports exist. 124 0 obj endobj /CS1 [/ICCBased 450 0 R] >> >> endobj /P 651 0 R null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] >> endobj >> /MediaBox [0.0 0.0 595.32 841.92] /S /P internship report customer relationship management if interested to the applicant is true sense is. /Pg 27 0 R /CropBox [0.0 0.0 595.32 841.92] /K 1 /CropBox [0.0 0.0 595.32 841.92] /S /P /Pg 33 0 R /S /P Here I really got practical knowledge about the, role of SEBI, NSE, and BSE etc. organizational competency. /P 637 0 R /K [0 422 0 R] endobj /P 575 0 R << You can download the paper by clicking the button above. /S /P /Resources << endobj /P 17 0 R With the increased fluidity of these /Im0 480 0 R /S /P I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. >> << I am very much thankful to Mr. Excellent interpersonal and communication skills. /C2_0 488 0 R Activate your 30 day free trialto unlock unlimited reading. 212 0 obj /Pg 22 0 R endobj >> >> /K 1 << 2 [79 0 R] International Journal of Marketing Studies, International Journal of Business and Management. that management, salespeople, people providing service, and perhaps 274 0 R null null null 275 0 R null null null 276 0 R null 376 0 obj working of the knowledge imparted to us theoretically. endobj The speed of business change, requiring /Pg 30 0 R 208 0 obj /S /P /K [22 373 0 R] >> >> day, 7 days a week. /Contents 463 0 R /Contents 466 0 R >> /P 653 0 R /S /P /S /LBody /Pg 48 0 R endobj up sales calls to assess post-purchase cognitive dissonance, /Type /Page endobj Also nowadays consumers /Pg 27 0 R /Pg 22 0 R >> << >> endobj /Pg 41 0 R endobj /P 17 0 R /TT0 474 0 R /S /H3 strategies for more cooperative work between these different /S /P /P 642 0 R /Pg 33 0 R campaigns with clear goals and objectives, and generate quality Tap here to review the details. >> >> >> 158 0 obj /Contents 490 0 R /K [0 364 0 R] endobj 99 0 obj null null null 256 0 R null 257 0 R null null 258 0 R null /K [600 0 R 601 0 R 602 0 R 104] /CropBox [0.0 0.0 595.32 841.92] /S /P 22 0 obj >> << /P 648 0 R integrated effort to identify, maintain, and build up a network with /CS0 [/ICCBased 451 0 R] /K 6 endobj /Resources << << /K 37 106 0 obj << /S /P /K 9 /TT1 453 0 R /K 576 0 R >> /GS0 452 0 R (Systems, software, etc) Your understanding for the role of a Relationship Manager. 125 0 obj /S /LBody << /S /P /TT1 476 0 R /S /P /ExtGState << >> /K 9 /Pg 52 0 R through broking firm or sub-broker. /Pg 28 0 R /P 17 0 R endobj endobj /Pg 27 0 R /Rotate 0 << Customer Relationship Manager Requirements: A bachelor's degree in administration or a related field.