Annoying, right?! In the case of any expired store credits, we will gladly issue another current one for the same value. Number of comments: 0 Shipping I need to change my address or order, how do I do this? FHFA Announces Targeted Increases to Enterprise Pricing Framework I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Hi Mike, Thanks for your feedback. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Yes. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. This isn't a real company. I had a great experience with the customer service chat! I greatly appreciate the customer support 24 hour 7 days a week chat box. You can email us at resolution@lucyinthesky.email! I wear a size 12, and the size 12 they shipped me barely fit over one leg. -Kate. Our styles are designed exclusively in Los Angeles. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. this was for a very special event and now i have no outfit and no resolution to this. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Well look into the stated issue and will work out a way to resolve the situation asap! Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky.com Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. Contact our Customer Support Team - LUCY Knowledge Base I reached out 5 days ago to see where it was. I ordered the Kayden Dress in black. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. -Kate. -Kate. No further information is required on your end, the return label has all your information. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. -Kate. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. I placed an order and was waiting for more than a month. Supervisor. Oh no! Excellent Customer Service, Quality Name Brands. We are not doing wholesale at this time. I emailed on 9/16 noone has contacted me. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. How useful is that if the items never come? But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. Did all refunds go to store credit or were some people able to get a full proper refund? Don't waste your time or money, just go somewhere else! My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. CABLE TV. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. We would suggest to double check your card details. There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Contacts: Adam Russell Adam.Russell@FHFA.gov Late for the sky customer service - eayfli.webdesignsolution.info This may prevent you from taking full advantage of the website. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. Thanks for your feedback. Lucy in the Sky - Home | Facebook [PSA] Don't order from lucyinthesky.com! : r/TheGirlSurvivalGuide - reddit The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. . I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Hi Melissa, If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. Order from a different boutique. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Find out how we combat fake reviews. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. Intellectual Property, Software and Content. Article created 4 years ago. Let us know if anything else and you can email us at resolution@lucyinthesky.email! -Kate. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) You can only email and live chat with them. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. If we are unable to contact you we will treat the order as cancelled. Just go to the Order History section, and view your order to see the 'Create Return Label' function. She even helped me cancel an order and issued my store credit instantly. It is an eligible payment method for all U.S orders over $35. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Lucy in the sky is a great company from products to customer service I am always satisfied. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. Yes, it says so on the website -- READ THE FINE PRINT. Delivery date was Feb 17-24th. There are no fees if you pay on time. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Trust that their reputation is deserved. Thanks for your feedback. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. If they don't offer refunds, they should have made this much more clear during purchase. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, I've lost $120 to Lucy In the Sky and received nothing. Thanks for your feedback. Either you embrace "diaper astronaut love triangle" or you don't . With no warning either time. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. Unfortunately, we are not selling our styles to other retailers at this time. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. How would you even know if something would fit or if you'd like the quality? All orders ship out of Los Angeles, we design all of our styles in-house. I ordered my daughter's homecoming dress on 9/20. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. Both dresses arrived back to back and they looked nothing like it did online. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Store credit took weeks. I reached our to the company and got a fast response from them. This has been quite frustrating. But Sarah S got my exchange going and it will make it in time! I am telling all my friends how bad the quality is and to never order from them. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Do not order from here. I messed up my address and they were quick to help and fix my mistake. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. I don't care how good are their dresses and I don't even want to know. I HAVE NOT RECEIVED MY ORDER. It was nothing like the picture. The dress we purchased did not fit at all like the photo depicted on the site. Glad that our Customer Service was able to help with your returns! I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. But, not to worrythey charge your credit card as soon as you make the order. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Do you agree with Lucy in the Sky's 4-star rating? I am beyond disappointed in this company and its respect for its customers. Lucy has a story. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. I absolutely love Lucy in the Sky's Customer Service!!! As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. We're so glad we were able to help with the return. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. This document governs your relationship with www.lucyinthesky.com (Website). There is no phone number and the chat has been disabled. there is a dress i like but it is all out of stock. You will receive your tracking number once your style/s have been shipped. -Kate Sarika Pramod 1 review US 3 days ago Great experience! Her real name is Carmen and she is secretive about her backstory. I had a few concerns about my order and my online team member Danielle M. was very helpful. Order took over 2-4 weeks to be delivered. Check out what 6,872 people have written so far, and share your own experience. - Kate, Hi Paula! Contact BT. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. This is the only time I ever have ordered something online when the seller would only give store credit. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. - Check in with your local post office, as packages are often held there for pick up. She offered me advanced credit and provided easy instructions to do so. -Kate. Hi Bailey! I had to do a charge back from my credit card company to get my refund back. Hi there. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. -Kate. SHIP'S CELLAR PUB, York - Menu, Prices & Restaurant Reviews - Tripadvisor I will absolutely be reordering a new size and be a returning customer! I wish they were more transparent with the type of quality on their website. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. They have a wide variety of clothes and accessories for men, women, and children. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. Los Angeles, California Hi! allows you to receive photos from your camera directly to your smartphone or. Thanks for your feedback. I have never been able to complete a return that quickly. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. We're so sorry to hear about the order. All orders are subject to availability and confirmation of the order price. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Haiker Rojas. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. I've never encountered an online retailer like this. Thanks for your feedback. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Please email us at resolution@lucyinthesky.email so we can look into this for you. We reserve the right to withdraw linking permission without notice. Most dresses are see through material with zippers stuck. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Please email us at resolution@lucyinthesky.email if anything else. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. You can choose to accept or decline cookies. Free FedEx Shipping, over US$75. We want to make sure this is refunded immediately. They do not have number to call. Really bad. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Anyone can write a Trustpilot review. My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. Why would I need store credit when I already purchased the 3rd dress. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . -Kate. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. tablet. I never got any notification from them that my dresses would be late or anything. They are constantly moving as not to get found. Lyst Authenticcom meets visitor expectations and captures their LUCY IN THE SKY LIVERPOOL - Central Liverpool - Tripadvisor Check out what 6,872 people have written so far, and share your own experience. Hi Addison, Thanks for your feedback. I was SHOCKED as the price of this dress after I received it. I can always count on you for the best quality and accurate fit. What Is Lucy in the Sky? All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. No! Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. where you can enter your landline number to check the service. You must not misuse this Website. You can email us at resolution@lucyinthesky.email! If you are in between sizes, we would generally suggest to order a size up. "lucy in the sky. So ordered the 3rd dress in a different style. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. We're so sorry to hear about the order. We do not save your payment method details on our website. Review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This policy is effective from 01/01/2016. This will be automatically applied to your account attached to the email address used for the order. Hi Kristina, Do the dresses come within two weeks and is it worth the money? Lucy in the Sky Reviews | Read Customer Service Reviews of - Trustpilot This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! Pepper's Lonely Hearts Club Band. Please emails us at resolution@lucyinthesky.email so that we can better assist you. Lucy In The Sky consumer reviews, complaints, customer service. We're so sorry to hear issues with your order. ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . He understood my issue, addresses it and rectified it. DO YOU SHIP INTERNATIONALLY? From time to time, we may restrict access to some parts or all of this Website. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Thanks for your feedback. Please reach out to us for the advanced credit prior to making a new order! Hi Kaylyn! Hi Kat! Contact SPYPOINT | Fast Customer Service/Support 2023 - JustUseApp 2. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Lucy In The Sky Login - corkery.hedbergandson.com Sky Fax. Beyond disappointed. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. - Kate, Hi Gosset! The dresses didn't look anything like the photos. She was a total pleasure to work with. Gucci belt men Marmont . Thanks for your feedback. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. Please use the following size guide to help determine your size of clothing. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. Im very disappointed. what is the average shipping time? If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Products used:None package arrived too late. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. We had the same issue. We have Live Chat and Email available for any questions or concerns. I am doubtful now the dress will come in time (or ever) for my event. Every item was shipped separately and weeks after stating they were stated to arrive. Sky's customer service number. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Hi Mandy, If you're reaching out to us regarding an order, please have your Order ID in your message. Any currency conversion are for reference purposes only. Sorry to hear that you had trouble reaching out to us. I have a very box shape body but this bran hella create lavish looking dresses for my body type. Lucy In The Sky Login. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Please email us at resolution@lucyinthesky.email so we can assist you further. 1200 Wall Street, Floor 2 If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. All prices advertised are subject to such changes. They're all photographed wearing size Small. We're so sorry to hear that you had issues with your order. They weren't prepared for homecoming season and got behind. Categories. Great customer service. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. If you need help please email us at resolution@lucyinthesky.email if anything else. Please read the product description of each item carefully before purchasing. Get Sky Broadband - 08442 411 653. Free Returns for United States Customers. -Kate, Lucy in the Sky is an absolutely horrible company. I'm convinced company is run out of a basement and lack computer skill to process anything. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays).
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