Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Footasylum. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Thanks,Rebekah. Keep up the good work Terry!Thanks so much.Tanya. - Rebecca Jones, posted 1 year ago They have sent them back to me and are refusing a refund. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. It goes against our guidelines to offer incentives for reviews. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Anyone can write a Trustpilot review. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Received 2 small refunds for I don't know what! This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. For full terms and conditions see here. And would recommend to all my friends amd family. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Easy! I have sent them back the undamaged trainers in a damaged box as I received them. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ordered Nike trainers. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. On-time Delivery. Anyone can write a Trustpilot review. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Anyone can write a Trustpilot review. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Perfect from start to finish. Get your sneaker fix anytime, anywhere with the Footasylum app. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Wow! Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . The app also has a smooth checkout process with good delivery options which is available to over 60 countries. Greater than 37%. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Delivery Methods. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. To break them up politely to ask for helpit was like I had sowrn at them. Wow! Here are 8 tips for writing great reviews. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. It goes against our guidelines to offer incentives for reviews. Companies can ask for reviews via automatic invitations. Footasylum. Full price items only. 2. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. If valid, the page will refresh and your total will be updated accordingly. Just noticed that the box they have sent them in isn't for the correct trainers. Giving one star so I can leave this review. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Why have i been rejected for my return as the item was faulty? We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Verification can help ensure real people write reviews about real companies. Perfect from start to finish. In November 2022 I placed an order with FootAsylum and it never came. Popular Christmas FAQ Ordered and paid on 10th December my daughter's Xmas present. Sign up to the newsletter to get style updates, exclusive info on sale events and more. That is great news about the fast delivery.We hope to see you again very soon. Replies to negative reviews in < 24 hours. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Was told that neither was possible because I didnt return them in the original shoe box! I can't even point the blame at one member of staff because they were all terrible. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Footasylum doesn't deliver on Bank Holidays. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Ordered some trainers at 10.30pm amd paid for next day delivery. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Before returning items you must notify Footasylum by telephone, letter, or email. In November 2022 I placed an order with FootAsylum and it never came. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Find out how we combat fake reviews. Greater than 75%. All rights reserved. Check out what 59,340 people have written so far, and share your own experience. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Next time it will be JD SPORTS for my next purchase. Up to 60% off at Footasylum on selected women's t-shirts. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Verification can help ensure real people write reviews about real companies. Verification can help ensure real people write reviews about real companies. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. - Kristy Smitten, posted 11 months ago Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Avoid this store at all costs. They were dispatched quickly and delivered within a few days to Northern Ireland. Treated myself to some new trainers and jogging bottoms in the sale! We need your email address to verify that your review is genuine. Great sale and super quick on delivery. Never again. All rights reserved. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. We use dedicated people and clever technology to safeguard our platform. Shocking company - bought two items trainers and sliders order value 100.28 never received. Help future customers by talking about customer service, price, delivery, returns & refunds. Ordered standard delivery, was dispatched the next day & arrived the day after. They all fit perfectly. Here are 8 tips for writing great reviews. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Yes. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Ordered coats for 2 of my sons in the sale. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. They were dispatched quickly and delivered within a few days to Northern Ireland. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. That is great news that they arrived a day early!We hope to see you again very soon. They have scribbled size 7 on it. Great sale and super quick on delivery. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. It goes against our guidelines to offer incentives for reviews. Ordered standard delivery, was dispatched the next day & arrived the day after. Order placed Sunday afternoon and delivered Monday afternoon. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! My son lost out on his Christmas presents as a result. Happy from start to finish! Which are the instant chat and the WhatsApp!! If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. This is the last thing I buy from footasylum from here on. Heres how it works. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! | Read 2,661-2,680 Reviews out of 55,033 Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. I would avoid at all costs. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. One very disappointed son this Xmas! All in all, satisfied with my purchase and dealings with this shop. Email and text communication was prompt and efficient. It needs to be unworn or unused and still have the original tags. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. AVOID THIS COMPANY!!!! Totally shocking service in regards to a faulty item that they . Only response was we would receive a call within 8 hours - that was two days ago! Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Here are 8 tips for writing great reviews. We hope to see you shopping with us very soon. They all fit perfectly. Difficult, posted 2 weeks ago Leave this blank if you'd like to publish your review anonymously. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Do you agree with Footasylum's 4-star rating? A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!!
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