They charge your card for amounts more than stipulated on invoices! I sent Regus how my retainer process is going? There is non existent customer service department. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. But when It comes to a refund retainer. Please advise what can we do to get back our retainer refund? You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Hard revenue focused. Regus is a scam. We also ensure all reviews are published without moderation. I called them again, which procedure took my time for 3 hours. Manage your Regus account in one place and make bookings on the move. Thats no big deal, makes sense. Using our center address on your website is illegitimate without an active agreement between us. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. BBB Business Profiles are subject to change at any time. I couldn't get my retainer and called them. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Requesting your refund is easy. I still did not hear anything back from them. We did not put a "2000 dollars bill in front of you". I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Our team members have always been in touch with you and worked with you to rectify this matter. This is a complete con, and scam through and through. Service 110 Value 107 Shipping 48 this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Of course, she did not reply to me yet! They signed me up for things that I didn't ask for - didn't realize it in the fine print. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Such companies should not exist. It can take many months and still not response. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Its a healthier, greener, flexible, and more cost-effective way to do business. Changes in an organization are about more than just policies. Turned up at 450 Bath Road, Heathrow. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. I was using virtual office space. Be part of a vibrant coworking community with dedicated desk or hot desking options. Verification can help ensure real people write reviews about real companies. Find event and ticket information. I realized that my 'request for a retainer' of my account portal had been disappeared. It is clean and smart and well organised. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. Please could you send those details to me at lorraine.brule@regus.com so I can support you? When could I get my retainer back? ive been trying to get my money back ever since. 3. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. They charge an excessive retainer fee. I would love the opportunity to help further but havent been able to identify your account. We will then confirm your payment date and amount. Thank you! Helpful (1) Alice C. on 9/22/20 (Sandra, I used the portal at first, however, your system made an error.) When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. You should do so via your online account (www.myregus.com). If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. A member of our team will get back to you as soon as we have the details. BBB Business Profiles may not be reproduced for sales or promotional purposes. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Please remember that the retainer is refundable at the end of your agreement. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Requesting your retainer refund is very easy: simply log into your online account (i.e. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. I got an email from trustpilot. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. As expected, I didn't get any reply yet from Regus. No staff available for contacting on the event day. Companies can ask for reviews via automatic invitations. Unacceptable billing practices. *T&Cs apply. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Signed up for a membership because I needed a private office for a few days. Regus always emphasized that it keeps its policy. 1. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. We pay those as well. One time I was waiting on the phone for almost three hours. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Flexible Workspace Designed Around Your Needs. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. We have checked and cannot find any payment details set up in your account. I called Regus account desk and Dom S. got my call. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. I cannot stress enough the lack of professionalism and poor service. After being in my new office they are increasing rent by 8.7%. A member of our team will get back to you as soon as we have the details. Well guide you through the process. Jan 01 - Aug 31 Theyre a great place to connect with colleagues, clients and other like-minded businesses. You should receive your refund within 30 days after your agreement end date. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. I will be taking legal action if this is not returned within 28 days (31/03/2023). Anyone can write a Trustpilot review. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees.