Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. No return emails. Simply amazing. Yes. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. How do I calculate the delivery fee to my area? The salesperson said she had reserved them for me. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. My wife and I had a browse through here today. The store is a joy for us to shop in and I don't particularly like furniture shopping. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. Have bought several pieces in the past, but never again. Thanks for nothing Arhaus. You can prob get a $800 sofa on Wayfair thats better quality. On the day of the delivery Tricia was there!! | Read 21-38 Reviews out of 38 Can I purchase or redeem an Arhaus Gift Card online? re: order number 225510 Sandi Lahage the Design Consultant there is amazing. It was delayed in May, promised it would arrive in late June. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. Again, special thank you to Tracy, and thanks to the rest of the staff there. They said "we rarely get delays." One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. Now they are offering me a different model chair. Arhaus Customer Service Phone Number & Hours - ForLocations Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. Top flight experience over here. I will be going back there now that I know they have good customer satisfaction. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. As for the actual collections at Arhaus--absolutely stunning, innovative and different. I ordered my furniture in February of 2022. I asked for my money back. Delivery time is problematic with this company. After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. She has a flare and creative abilities which we appreciated. Not to mention terrible quality. I was so disappointed their attitude, once they sold it they don't care anymore. We purchased furniture for our living room and dining room. We expect to keep finding more of what we love at Arhaus. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. Insane. and it was a wrong size, of course. Key Responsibilities. 2023 Trustpilot, Inc. All rights reserved. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. Everyone there is incredibly helpful and great to work with too. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. She is amazing!!!! The. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. Arhaus Furniture "customer service" Reviews | Glassdoor She is so kind and helpful and cares about your satisfaction with the service and the products we bought. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" Your experience can help others make better choices. It needs to be done with a hand held attachment! The furniture is beautiful, current and they have unique things . We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. Can I pick up my merchandise at my local store? 51 customer reviews of Arhaus. I requested new back cushion, fabric only, and was told No. They refunded Le the wrong amount and sent a bill! that's how i felt and I never recommend to buy furniture from them. The package arrived in two boxes. Debra Cleare helped us with bedroom furniture, accessories and tables. Instructions to log into the Arhaus credit card account. The pros: Nicely designed, modern sofas and sectionals. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. Never got it. What if my item(s) does not look like what I saw in the store or online? 70. The national Arhaus customer service is the worst customer service Ive ever experienced. When it arrived, it had a stain on it--water stain? Arhaus Furniture | Better Business Bureau Profile And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. You have successfully subscribed to our list. A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. The Palmer bedroom set we purchased looks great and very impressed with the quality. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. DO NOT BUY the worry-free protection. So i called Daniel and told him about this and he said he will call me back. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. Yes. Michael is now my "furniture guy" and Kat is my "furniture gal." Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. Minimum payments are required for each Credit Plan. As we walked through the showreom we saw so many things that we loved! Hudson, OH. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. Tricia one of the design consultants came to my home and helped me plan my buy. About. They should offer free delivery over a certain amount spent. Within a couple of months the item began peeling. "We Are Very Disappointed with Arhaus quality and customer service. Without her I do not think I could have ever had done it. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. Not my favorite to say the least. 4. The furniture is decent at best but totally not worth it with such poor service. I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. Guess im out $250. A 10% restocking fee will be applied. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. They arrive twice in the wrong color. The sales staff is very helpful and non-judgmental (snobby). Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. With a keen eye for details, love for . The cons: Some shoppers mentioned issues with shipping. The customer service is reprehensible. 11 reviews of Arhaus "LOVE THIS STORE. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. So the took them back and reordered the two chairs. They have gorgeous unique quality pieces at affordable prices. Placed an order for a dining room table in January. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. Transferred to representative who can't help or is wrong. Top 10 Customer Complaints Have About Your Customer Service He was super friendly and helpful. How much does Arhaus Furniture - Customer Service in the United States pay? And, we remain committed to never using wood from endangered rainforests. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. A new customer service representative created another email to send to UPS. Something as simple as saying, "I'm sorry" or "Thank you for your patience" can do a lot to calm down an irate customer. There is no question that their furniture is beautiful and current. This was my first and last Arhaus experience. She took us to the second floor and when I got off the elevator I saw it immediately. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. They are very nice on the phone. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. Had to wait almost 2 month for a chairs and drawers. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH We tried every possible method to inflate without, and it just. I would not be purchasing from them again and would not recommend them. After visiting nearly every furniture store in San Diego we stopped by Arhaus. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. Arhaus is a lovely store in Plano/ Frisco Texas area. My wife and I discovered Arhaus long before we had a house to put any furniture. Customer service's response was that normal wear is not covered. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. Know what you want before you order but seriously you can't go wrong buying at Arhaus. A 10% restocking fee will be applied. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. Please send all requests to [emailprotected]. We have since been back to order additional items. Out butts hit the wood on the seat cushions. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. I was sent a second label that i used for the second box. Great experience. I'm thrilled Arhaus has come to San Diego!! Can I request delivery on a Saturday or Sunday? The level of customer service was exceptional. Restoration Hardware Company Information Company Name: Restoration. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 This is a follow up to my September 27, 2022 review. If you placed your order in a store, contact your Design Consultant for status updates. Arhaus Furniture collections are for the entire home. He assured me that the chair he was recommending would work out. This order arrived yesterday, 7/18/14. Walking around aimlessly Tricia came to the rescue. 60 days. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. Andrea and Chris are amazing. Heather Jester was our guide and inspiration. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. Everyone is always so helpful and pleasant to work with. They wont even send anyone to look at it. doesn't. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. I ordered several dining chairs that kept coming in damaged. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. We will work with you to resolve the issue to your satisfaction. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. It goes against our guidelines to offer incentives for reviews. I had been looking for a while and when I found this set I fell in love. I ordered same table 16 weeks ago, and still no set delivery date! We purchased 2 dining table end chairs in Feb 2021. Some links on Slumber Search are referral links. We would definitely buy here ! We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. I chose new ones. He made several recommendations. We also purchased 6 leather:tacked dining chairs recently. I never received any paperwork from them confirming my purchase. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Clearance Items (marked Last Chance! Comenity Reviews. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. Customer complaints: Definition, examples, and resolution tips - Zendesk Visit your local store today to schedule your complimentary design consultation! I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. Love the furniture but pretty bad customer service. From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. We furnished our dinning room, formal living room and family room furniture at Arhaus. I have no issues with the quality of the furniture. Now, today, late November. ForLocations, The World's Best For Customer Service Info. However, the actual colors you see will depend on your computer monitor. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. I have been an Arhaus customer for twenty+ years. A 10% restocking fee will be applied. The prices are very competitive and the staff is stellar! I love this store! I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. Like all things you read on the Internet, understand there is no better judge than yourself. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. they should focus and lean more about the customer service. Love the pieces and well have them for a long time! I was not told this at order time. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. I apparently ordered a custom outdoor furniture set. Tricia did an in home design consultation and was great at answering our questions and coming up with creative designs for our rooms! My residence wont be ready for weeks. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. Arhaus in Walnut Creek, CA 94596 - (925) 906-9540 No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. It is always a broken promise. Customer Service Associate Job in Conover, NC at Arhaus 4 Reviews of Arhaus.com - ResellerRatings Dont buy from Arhaus. It's was a big change but being empty nesters we felt it was time. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. The delivery men were gracious and the communications were thorough. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. Do you offer in-home design consultations? Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. No one called. The store manager Shamika Haynes is awesome. I got many compliments on them. Some mixed feedback about delivery. The package is sitting in the lobby of my building and its become an eye sore. They did not put aside my chairs and I was told too bad because they no longer have them. Thank you to Daniel and Michael as well as the professional delivery team. This store is a hidden gem and a must for shoppers searching for unique home furnishings. I asked for 10% considering I spent all night upset with my experience. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. May all benefit! I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. Tracy worked with me and was very pleasant to deal with. The pros: Beautiful and interesting selection of coffee tables. We use intelligent software that helps us maintain the . The customer service of the entire company is appalling. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. I ordered Thanksgiving dishes first week in September. Michael has also been very helpful as well. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info The shipping label would only cover the weight of one of the boxes. . Even if you spend thousands of dollars you will not receive any support. She took a look at the rest of the house, consequently I bought more furniture! I would suggest that no one buy any product from this company. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. We ordered two couches from Zane at Arhaus and had an excellent experience with him. Returns and Exchanges | Arhaus With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. I went to Arhaus looking at specific dining chairs I was interested in. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. They did not question anything that we called. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. He was so genuine & professional. Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. The delivery process was painful and required baby sitting. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. Can I make a payment on my Arhaus Credit Card at a store location or online? If you are looking to work with anyone, we recommend working with David for sure. They told me they dont cover surface issues, are you kidding me? The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. All appeared sturdy and well constructed compared to other places I had visited. I decided to return the blankets and Arhaus sent me a shipping label. All pieces look sturdy and well constructed. Arhaus furniture quality? - Houzz Arhaus is a handcrafted furniture brand that was founded in 1986. Wife desired a unique dining table with stone inlays priced at $6200- wow. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. Here I am 3 months later and issue still not resolved. Jerry B. said: Montgomery Mall is the premier place to see jailbait. We respect and appreciate that not all guests may want to share information with other select companies. Worst customer service ever, the sales associate lie to you about the delivery schedule. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. Great furniture and sales people. How can I check on the status of my order? If you received a UPS Ship Notification email, you may track your shipment at ups.com. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 He was right! Will I receive all of the items on my order at the same time? I'm giving this 3 stars because I had both good and bad experiences in this store. Arhaus Furniture Customer service? I just ordered too much ;). For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Partner with copywriters and senior creatives to brainstorm, design and develop creative work that is based on company goals and strategic direction. 14 days: Many of our pieces are hand-crafted from natural materials. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. How do I apply for an Arhaus Credit Card? Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. For this reason, we will be purchasing the Tahoe & we will continue to work with David. You won't be disappointed. Half showed up within a week. To be added to our postal or email mailing list, sign up here. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. They have probably the most interesting and diverse high end furniture range in San Diego. Arhaus Coupon, Promo Codes: 60% Off - March 2023 - RetailMeNot.com Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. Thank you. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. The covers are easy to use and help me make this furniture last forever. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement. Have bought several pieces in the past, but never again.