These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. StubHub is a marketplace where fans buy from and sell tickets to one another. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. I waited 2 days and tried the access code again..still nothing. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. How do we request the refund? where can I go to use activate the voucher so I dont lose that as well. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Find contact information here. No matter how you get them, well email you when theyre ready. New Yorkers, however, are in luck. We have a great help article here which provides the steps to list these Mobile Transfer tickets. Click on any of the links and there is a private message link on the moderators page They can assist you. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. There's a class action lawsuit against StubHub from other customers who want a refund too. Offers may be subject to change without notice. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. And 2 hours before the game I had no listings active. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. We'll do our best to get back to you in the next 24 hours. How do I contact StubHub for a refund? If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. On March 7th, StubHub emailed Marrali a copt of its refund policy. This material may not be published, broadcast, rewritten, or redistributed. You can also try refreshing your Listings page. Lets dive into it right away. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. All you need to do is follow these short steps below: Voil! Get useful tips, expert advice and cute animals in your inbox every week. This means sellers set the ticket prices. Customer Service training is needed. If your payment is pending, well cancel the payment. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Marrali just wants her money back, and she's not the only one. Does StubHub have live chat? DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. StubHub - Buy & Sell Concert, Sport & Theatre Tickets I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. To reach Customer Support call 1-866-788-2482. Covid 31 Refunds 41 StubHub 211. This watermark prevents others from copying them. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Bradley R. Hightower. We may be compensated if you click this ad. On March 7th, StubHub emailed Marrali a copt of its refund policy. Customers can keep their credits if they like. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Viagogo, a tickets marketplace, bought StubHub in February 2020. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. It is possible to request a refund on a purchased StubHub ticket manually. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . You have lost a customer for life! 6:00 AM - 7:00 PM PT weekends. StubHub refunds: How to get cash instead of credit for events - KHOU Poor customer service is the biggest pet peeve to DoNotPay. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. The company prides itself on being a Fan-to-Fan service. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? Copyright 2020 Scripps Media, Inc. All rights reserved. I live in GA - was supposed to go to a premier league game in England in March. Make sure your email address is spelled correctly. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. See if youre using the right email and password. It is free to list tickets for sale, and to search for tickets to buy on StubHub. It is now November - this is ridiculous. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. After the switch, you will enter the email address you use to access the community in order to reset your password. Enter your gift card number in the Add a Fancode & gift code section. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Support : StubHub Are You Having Trouble Getting in Touch With StubHub? How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Phone Call 1-866-788-2482. What a horrible service! Apply your StubHub balance during checkout on your next purchase. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Once you receive that email you can log into your account and navigate to the StubHub wallet. No problem. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. I've been a customer for a long time and am not happy. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. An email might never be responded to, and the same goes for phone calls. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). It's a code that starts with SH followed by some numbers. to check out everything we offer. This number works. The cash refund will be issued by May 31, 2021 and will. The worst company ever you lost me and a ton of my friends and family. How do I contact StubHub customer service? - KnowledgeBurrow.com The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Combined with viagogo, we now span 90+ countries around the world. Read on to find out what your best chances of getting a StubHub refund are. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Ticket buyers and sellers say StubHub owes them after widespread event this link is to an external site that may or may not meet accessibility guidelines. but I havent been able to get in contact with anyone from StubHub. Sorry we couldn't be helpful. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Let us teach you the major money lessons you NEED to know. All Rights Reserved. What Happens If I DonT Pay National Insurance Contributions? International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. StubHub changed its refund policy about a month ago. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Enter your gift card PIN in the PIN field when prompted. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. International orders are handled a bit differently than those within the US, @Lighty7. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Support : StubHub We cant contact them and ask them to lower their prices. Let us teach you the major money lessons you NEED to know. A Personal Loan can help you mitigate losses and get back on track. Otherwise you will receive a voucher for 120% of your purchase price. How to Get a Refund for All Your Tickets - Vulture Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. How do I complain to StubHub? How to Request a Stubhub Refund [98% Success] - DoNotPay We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. To reach customer support call 1-866-788-2482 Find contact information here. Yes StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. Those will be paid out by the end of May. In other words, when it can be too late to get a refund. Have a StubHub question? Thanks SO much! Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Reach out to customer service representatives via social media, Call the event organizer and state your case. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. They may sell them for more or less than face value. NewsletterDollar ScholarStill learning the basics of personal finance? Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . If you feel like StubHub cheated you, you could take action against them. This number worked fantastically, and I got all I needed accomplished! Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Danielle is the author of this solution article. Fatsuma Stagehand These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. StubHub.com | Better Business Bureau Profile Otherwise you will receive a voucher for 120% of your purchase price. JEVAR IS WHO HANDLED MY CALL. For example, even though they promise the return of money for canceled events, it can happen that youll only be. And never again. 1.866.788.2482. Sign in, or if youre new to StubHub, sign up for free. Have an idea for StubHub? Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Events postponed or rescheduled won't be refunded, Fowlks said. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Is SeatGeek legit? They are printed with duplicate. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Solved: Refund in Progress - StubHub Community I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Since its inception 22 years ago, StubHub has grown to 800 employees. Reply anytime to let us know how we can improve. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. Phone: 866-788-2482. We will process the refund to your original payment method within 5 days. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." The seller would net $85.. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. StubHub sellers set the price of their tickets. Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . After this experience, I'll take my business elsewhere. StubHub customer service phone numbers and support That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. Registered users: Log in to your StubHub account. Help us improve this article with your feedback. Check out the table below to see the best alternatives to StubHub. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Find contact information here. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Dollar Scholar Asks: Why Can't the Government Just Print More Money? Ads by Money. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Your sale is valid and you will be paid on your sale 5-8 business days after the event. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? Buy sports, concert and theatre tickets on StubHub! How to Get a Refund from StubHub - Christian Small We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I saved to buy expensive tickets as a gift for my wife and now we cant go. and take advantage of this neat service whenever you need it. The company does have something they term FanProtect Guarantee in its User Agreement. Copyright 2007 - 2023, ContactHelp.com. DoNotPay doesnt care about that. They're upset StubHub is refusing to . To reach Customer Support call 1-866-788-2482. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Georgia Interactive chat Learn more about how we make money. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. We'll email you when an event is canceled. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. 2023 www.cincinnati.com. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. StubHub is also required to process any refund requests it receives going forward for the events at issue. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Click your state to see if you qualify! Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. All rights reserved. I was a no show due to a soft water flooding of o 0. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Sit back and relax while we do the work. Please note that, for canceled events, no . Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. The corporate office phone number is 415-222-8400. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. . Check out the table below to see the best alternatives to StubHub. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Find help with your questions from other fans through our own peer-to-peer community! If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. No. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. How Do I Contact StubHub For Refund? | Insurance Guide How do I contact StubHub for refund? Had a concert canceled because of COVID-19? Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. There you will see your canceled event credit along with a link to request a refund instead.